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Verifying
I’m trying to create a login for my account but the store rep typed my email wrong and it’s sending confirmation codes/ID verification to my sons & husbands phones but not mine. How can I get into my account as primary
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Accepted Solution
Official Solution
ATTHelp
Community Support
•
232.9K Messages
5 months ago
We're sad to hear there was a misconnect when setting up your account. But no worries, we can help you set this right @Adriennedlc
First of all you need to sign in to your account and update your contact email address to a correct one. You can find the steps here: https://www.att.com/support/article/my-account/KM1134008
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Looking forward to hearing from you, and thank you for visiting AT&T Community Forums!
DavidA, AT&T Community Specialist.
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