14 days to return, what do you do if you dont get your watch for 14 days and want to return it?

Bought 2 ultra watches, received the first one and we opened it. Turns out we dont like it. We received the second one 14 days later and didn't open it. We tried to return both watches but customer service cays you have 14 days to return it. How are you supposed to do that when you dont even receive the device within 14 days. This is terrible return policy.  I have one watch open and activated and one watch unopened and not activated. Had I realized that I had 14 days to return I would have never placed this order. Never buying another device from this company.