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1 Message
Deactivated an apple watch
I deactivated an Apple Watch that was completely paid off, and hasn’t been used in months. During the same time frame I added my daughter to my plan (traded in her device) as well as got her a Samsung watch. (It was a promo to trade in phone and get the s23 and watch together deal.) I also recently upgraded two other phones through trade in. I am now getting a text stating that since I deactivated the unused Apple Watch, the promo credits for my daughters line won’t Apply? How does that make sense? I obviously expanded my use of my lines, and the only thing I removed was the Apple Watch.
ATTHelp
Community Support
•
232.9K Messages
7 months ago
Hi @wier0423, we understand the importance of your concern. We're here to help get this sorted.
We're going to initiate a DM to help you with your issue, Please meet us in DM so that we can work together and get this sorted.
Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)
Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
Andrew, AT&T Community Specialist.
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