New Member
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3 Messages
ERROR EDS4018 and your support wait times are unacceptable
been trying for two days to get this resolved. Two days ago your support tech said it was a communication issue between apple and ATT. Now i get this error and cannot get any of you on the phone.
ERROR
oops!
you appear to have more than one plan for your watch. Call 800.331.0500 and ask for 'apple watch htech support" and we'll figure it out. (EDS 4018)
Clearly this tech is not ready for prime time.
ATTHelp
Community Support
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232.9K Messages
1 year ago
Thank you for bringing this to our attention @rgkeaney
That notification you're receiving is an Emerging Device Software alert which may be related to Back-end connectivity issue due to latency. These types of occurrences are monitored and fixed proactively.
Try resolving your experience by trying again after 4 hours. Additionally, it may help to power your devices off then back on before trying again (immediately) to enable cellular on your watch.
We hope this info helps.
Marilyn, AT&T Community Specialist
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cjroy
2 Messages
6 months ago
Did they ever fix your issue with the EDS4018? I’m about ready to return the stupid thing and give up.
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Sbaer123
3 Messages
6 months ago
Yes, did they ever fix the issue, I am having the same problem. Been back and forth to the store and over the phone and no one can fix it. I am wondering if I can return them, because it's not looking good.
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rgkeaney
New Member
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3 Messages
6 months ago
Yes they did but someone In tech support had to make an effort. It had to do with multiple watches being associated with my account even though it was just one.
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Sbaer123
3 Messages
6 months ago
Ah ok, so since we have two could be the problem, that gives me hope, just need the right person…
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moonmagic74
8 Messages
6 months ago
How did they solve your problem?
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rgkeaney
New Member
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3 Messages
6 months ago
I don’t remember. That was a very long time ago.
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