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2 Messages
GW5 pro Numbersync Samsung s22 Ultra sometimes no 4g ,cellular or nbrsync icons present and Nbrrsync quick panel not tuning blue
Galaxy watch 5 pro Numbersync with Samsung s22 Ultra sometimes no 4g ,cellular or numbersync icons present and Numbersync quick panel not turning blue even when showing synced with phone in settings. I never know if/when it is actually syncing and I got the plan so I can leave my phone behind.
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hey there @spacerodeo,
Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.
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David, AT&T Community Forums Specialist.
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formerlyknownas
ACE - Sage
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118.4K Messages
4 months ago
What I see on the screenshot of the watch, which is very helpful by the way, is you have barely one bar of service.
(This is the reason why I only have a Bluetooth watch)
The cellular reception is never as good in the watch as it is in the phone because the antenna is so much smaller. If reception your area is always kind of so-so, the watch is going to struggle more than the phone
You can test the watch and the phone by going to an area where you get really good reception on the phone like four bars DBM in the '-80s or -'90s
See how the watch does. Is it getting better reception as well. If you turn off the phone in that location does the watch work well?
Or does the phone work well all the time and is getting great reception and the watch is never getting good reception. Always showing one bar or none? That might indicate that there's something wrong with a watch, if it's still under warranty I would replace it
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