Horrible customer service

Dear AT&T Customer Service Team,

I am writing to express my disappointment with the service I received at your store located on W. 57th St. in New York City recently. I visited your store with an issue related to my Apple Watch, which was not working properly. Instead of trying to help me resolve the issue, the representative I spoke with seemed more interested in convincing me to upgrade my device.

When I informed the representative that I only wanted to file a claim, I was given a pamphlet and sent on my way. This was not only unhelpful but also a poor display of customer service. I felt like my concerns were not taken seriously, and I was not given the attention I deserved as a valued customer.

I understand that upgrading devices is a part of your business model, but I do not appreciate feeling pressured to purchase something that I do not need at the moment. I believe that customer service should be about meeting the needs of the customer, and in this instance, my needs were not met.

I hope that you take this feedback seriously and address the issue with the representative who provided me with poor service at your store on W. 57th St. in New York City. I would appreciate it if you could also provide me with a resolution to my Apple Watch issue, as I am still experiencing problems with it.

Thank you for taking the time to read my email. I look forward to hearing back from you soon.

Sincerely,
Gayle (Edited as per Community Guidelines )