I need assistance to unlock my phone device

Responses

Accepted Solution

Official Solution

Juniper

ACE - Expert

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32.5K Messages

9 months ago

@fancool

First of all this is a public forum. Never post anything with personal info like your IMEI.

Second the message shows you have to wait 30 days and then submit a new request. It has not yet been 30 days. You just have to wait.

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fancool

4 Messages

9 months ago

(Edited to remove personal information)

Me sale que mi solicitud está denegada, porque he intentando desbloquear muchas veces mi celular.

(edited)

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fancool

4 Messages

9 months ago

(Edited to remove personal information)

Pero las veces que he intentado solo mostraba este mensaje, que AT&T tenía problemas técnicos, pero nunca me dieron un código de desbloqueo.

(edited)

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Ahora, necesito desbloquear mi dispositivo para poder comenzar a usarlo, hace mucho que está bloqueado, y no me sirve para nada, y siempre he cumplido con los requerimientos para desbloquear mi equipo. Por favor hacerlo en el mejor plazo posible, no dentro de un mes como me dicen ahora.

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ATTHelp

Community Support

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232.9K Messages

9 months ago

Hello! We understand how distressing a locked device can be. Rest assured, we are here to get you the information you need.

Since multiple attempts are made to unlock the device, it's locked for a period of 30 days.

After the 30 days periods, you can re-submit the unlock request on http://sm.att.com/71671948.

Select Unlock your device and follow the prompts.

Note: It usually takes a few minutes to approve your request, but on rare occasions, it can take up to 48 hours.
If you don't have a wireless phone account? Make sure you select Confirm your request in the email we sent you, or the request will be canceled.

In the meantime, please refer to Review the list of eligibility requirements to see if your device is eligible for the unlock request.

You can also refer to Learn how to unlock your phone or device for more information.

Let us know if this information helps!

Thank you for visiting AT&T Community Forums!

Kelly, AT&T Community Specialist.

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