1 Message
ID verification
I recently placed an order over the weekend where I needed to take pictures of my ID to verify my identity. I did so, but my order status hasn’t updated and it still says my order is on hold. Any idea if this is normal and it takes a few days to update?
ATTHelp
Community Support
•
232.9K Messages
6 months ago
Hey @CapJ93, we hear you, and want to help get this sorted.
We would recomend you to look into the following link for further assitance regarding the Verify ID.
Also, we would suggest you to try using the link in the Mobile phone or iPad.
Please feel free to reach out for further assistance.
Thank you for reaching out to our AT&T Community.
-MatG, AT&T Community Specialist.
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