Order Fraud

Hello, @LawwwDawwgg. We understand how frustrating it must be to have no updates on your Apple Watch order. There are some steps we can take to check your order status. First, we'll need to find your order number. Here are some ways we can accomplish that:

1. Check your spam folder for an order confirmation email. Sometimes our emails are mistakenly directed to your spam folder; you might have recieved one, but haven't seen it yet!

2. Check your store reciept for an order number. If you recieved a reciept in-store when you made your purchase, you should see an order number located on it.

3. Go to your order history and sign into your AT&T account. Locate the order you'd like to check, and you'll find your order number there.

Once you locate your order number, enter the number and your ZIP code into the Track Your Order page on the AT&T website. Once you've done that, you'll be shown updates on the status of your order.

Thank you for participating in AT&T Community Forums, and if you have any further questions or need further assistance, please reach back out and we'll be right there.

Kiara, AT&T Community Specialist

I keep checking me emails and haven't received anything in any of my mailboxes. I wasn't given a receipt in store cause their printer was down but they said I would get an email in a day or so yet still haven't received anything. My AT&T account doesn't show any orders or anything. I'm tired of calling customer service and talking to a robot or some guy I can barley understand, I want some answers or my money back, you can have the (Edited per community guidelines) phone back and I'll switch to my previous carrier.

Thank you for reaching back out, @LawwwDawwgg. That is not the experience we want you to have with AT&T; anyone who makes a purchase should recieve what they've paid for. We want to get this rectified.

We'd like to bring you into a DM to look over your account and see if we can locate the order in question and take steps to resolve your concerns. Please check the bell icon in the upper right-hand corner next to your avatar and shoot us a response!

We look forward to meeting you in that DM to do a little more digging! Thank you so much for participating in AT&T Community and Forums!

Kiara, AT&T Community Specialist

@LawwwDawwgg  You posted this about 10 days ago. I'd put together any documentation that you may have, if any, and file a complaint with the BBB. That will get forwarded to AT&T Corporate and they will turn it over to a Manager in the Office of the President. They will contact you and you can discuss with them what your options are. They do have the authority and resources to handle issues like this, especially if you did business with a Retail Store.

Calling Customer Support with an issue like this is an exercise in futility.

Okay thank you, and yes I know I've already posted about this but I wasn't sure if I should post on that again or make a new one. Thank you for the help.