Tutor
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6 Messages
Samsung Galaxy watch SIM not provisioned MM#2 what does this mean?
Every time I go away from my phone this error pops up.
Tutor
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6 Messages
Every time I go away from my phone this error pops up.
Accepted Solution
tamanaco
Scholar
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197 Messages
2 years ago
Following up with my previous post... I spent about an hour or so in the AT&T store yesterday. Long story short... the issue was related to adding the ICCID to the watch using the Wearables app and selecting "New Plan". - Rep in the store kept factory resetting the watch and starting the activation process from scratch and selecting "Existing Plan" because as he said... we didn't want to add charges to my account.
The issue was solved by getting a new UPC in eSIM card and working along with a 2nd level tech support rep over the phone. Scanning the UPC code of a new eSIM card and making sure to select "Add to Watch" in the Wearable App as there are two options (One is for the phone) We had used this option before, but it would not overwrite the existing ICCID in the watch... reason being that we were selecting "Existing Plan!" This time we selected "New Plan!" with the new eSIM. The 2nd level support tech over the phone also made sure that the ICCID was active on their system before we added it to the watch via the Wearable app. SIM not provisioned error gone and the watch can make and receive calls.... BUT!
We could not get NumberSync to work no matter what we tried. We keep getting the following on the Wearable App when we try to activate it either from the watch or from the phone "Code: PD-GE-RsC-NullPointerException". Ended up opening a case number with the AT&T 2nd level rep related to this issue. If the issue doesn't resolve itself in the next 10 days I'm suppose to call back. "I" believe there's something wrong with the process that enables NumberSync on Watch 4 with Samsung S21 phones running Android 12 in the AT&T network. I always found that activation/deactivation of NumberSync to be a bit wonky. It sometimes deactivated itself for no apparent reason. I have hundreds of AT&T text messages saying... "You've suspended NumberSync for wearables...". Of course in 99% of those instances "I" had not suspended anything.
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ATTHelp
Community Support
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232.9K Messages
5 years ago
Hello, @Catytonia,
We'd love to help with this. In most cases, the "SIM not provisioned MM#2" error message means you don't have a wireless connection and if it doesn't resolve itself, you would need to replace the SIM card. What type of Galaxy watch is it? Do you have it paired with another device and, if so, what type of device is that? Please let us know.
James, AT&T Community Specialist
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Catytonia
Tutor
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6 Messages
5 years ago
42mm. I hope that I don't have to replace the SIM card, I'd have to send it
back and get a new one as it comes already in the watch.
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ATTHelp
Community Support
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232.9K Messages
5 years ago
Hi @Catytonia,
Thank you for clarifying for us. Before acquiring a new SIM, try this: Turn your device (phone) off completely. After it's turned off, remove the SIM card. Make sure the card and slot are completely clean. Insert the card back into the slot, and turn your device on. See if you are still experiencing the error message afterwards. We look forward to your response!
Collin, AT&T Community Specialist
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Catytonia
Tutor
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6 Messages
5 years ago
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ATTHelp
Community Support
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232.9K Messages
5 years ago
Hello @Catyonia
We're sorry for the confusion. No, not the SIM card from your phone.
To sync a wearable with your smartphone number, you need a user ID with your smartphone number assigned to it. AT&T NumberSync allows you to use your AT&T mobile number with compatible devices even when your phone is off, or at home.
Good news! You may already have an ID. If you do not have a NumberSync user ID, go ahead a create one today - then try signing in and let us know if you're still getting the MM2 error.
If you have a NumberSync user ID, and your still getting the MM2 error, please reply back for additional assistance.
Kenneth, AT&T Community Specialist
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Catytonia
Tutor
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6 Messages
5 years ago
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ATTHelp
Community Support
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232.9K Messages
5 years ago
Hello @Catytonia,
Thank you for letting us know. We'd be more than happy to take a closer look into why you're receiving this error message. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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jocortes
Contributor
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2 Messages
5 years ago
Hello
I received the following message: Samsung Galaxy watch SIM not provisioned MM#2
I reset the wear app. and the watch but still nothing
Please help
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Shaynes5
New Member
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21 Messages
2 years ago
Me too same problem been on phone for hours with customer support still nothing no help
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