3 Messages
Trade in on a watch
Since may of 2022 I have spent well over 50 hours on the phone with AT&T. I traded in a Samsung watch in may of 2022 toward the 300 off watch or tablet with trade in. My trade in qualified and it got me the trade in deal. The person in store said it should take 1-2 billing cycles to process. 3 billing cycles later I call to ask about the whereabouts of my credits. The lady I spoke to said she seen everything and it will be on there now within 1-3 billing cycles. Cool. 3 billing cycles later, I call again, and speak to someone. They said it was an I put problem on their end. Give it 1-3 billing cycles. 3 cycles later, I call AGAIN and talk to someone, GUESS WHAT, “it was an input error, it will be on there in 1-3 billing cycles” OH MY GOD WHY? 1-3 billing cycles later, I go in store and the guy pushed it on up to his manager, he said the manager will be calling me in a day or 2. I went back to the store 4 days later and the guy acted like he didn’t know anything on what we talked about a few days prior so I call AGAIN. This time I am mad, I am so tired of doing this game and paying an extra 30 dollars a month when I was promised the watch would be only 4.00 a month with my trade in wearable. Finally I call again 3 months ago and I talk to someone, I SPENT 6 HOURS IN THE PHONE IN THIS ONE SITTING, I tell multiple people the same story over and over again, then they tried to do that tactic to get me off of the phone quick “input error” and finally I told her I was not taking that and that I wanted an answer, finally I got to talk to a manager where he gave me the same work around, and he said someone from the credits department would be reaching out. She called me and they said they got it all settled. The people each call could not find my invoice number and so thankfully I have kept the invoice since may of 22 until I traded in my care recently. Every call I was told they didn’t see my trade in, I gave them a number and magically they could see it. I’m so tired of dealing with this. I am a college student and if I had the money I would take at and t to small claims court over 300 dollars. I am tired of dealing with this and I want this resolved.!
formerlyknownas
ACE - Sage
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118.4K Messages
11 months ago
The math doesn't make sense.
You say you're spending an extra $30 a month, and expecting $300 in credits. $300 in credits is $8.33 a month over 36 months. That does not reduce $30 to $4. A $26 difference.
Service is $10 plus tax. Seems unlikely it would account for $26 difference.
If you file it better Business bureau complaint online, the complaint is forwarded to AT&T upper Management and someone will contact you.
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ATTHelp
Community Support
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232.9K Messages
11 months ago
Hello umairs223, we're here to help with your trade in promotion.
This is not the customer experience we want you to have. Let's meet in a Direct Message to troubleshoot your trade in. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).
Looking forward to speaking with you soon.
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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Syman246
3 Messages
11 months ago
@formerlyknownas
i am not here to do math, I came here seeking help. Not sarcastic responses from someone who took the time to respond sarcastically rather than help. I don’t remember the specifics like that because if you read it, it was may of 2022. I work a full time job and I am a full time college student so I have a lot going on to where i do not remember the exact dollar the guy gave me in the store. I kept an invoice for all this time because AT&T pretended they never had my watch until I read off to them the invoice number then it magically appeared. Now I cannot find my invoice because when I traded in my car, I accidentally left the invoice inside of it. Anyways, I got off track, if your not here to be resourceful, find someone else’s AT&T questions to screw around on
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formerlyknownas
ACE - Sage
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118.4K Messages
11 months ago
There was zero sarcasm in my post. Just facts and questions
I put in bold print what you should do to get contact with AT&T upper Management for a solution. A response from ATT help here is regular customer support. They may or may not be able to do anything for you.
The previous information was because you don't know what you bought, how much it was going to cost you on a monthly basis, or any documentation on the promotion, or your trade-in. You need documentation to present to AT&T to prove your point because they no longer have any of this information, because it's been more than a year.
The fact that you have lost your original invoice which I assume had trade-in information complicates matters.
Without knowing what the promotion was, having information on your trade-in in including how it was traded in, some kind of tracking for the trade in, AT&T may not be able to help you. It's probably why you have been hitting the wall for over a year.
(edited)
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Syman246
3 Messages
11 months ago
It was a Samsung galaxy watch 3 the biggest mm. The promotion was 300 dollars off tablet or wearable. I had the invoice up until last month, AT&T has told me well over 5 or six times the issue was resolved. Even straight from the credits department. My watch at the time qualifies for the promotion, is it that hard for AT&T to do their jobs?? I mean come on, it’s just ridiculous to spend a full time jobs worth of hours on the phone with a company that is supposed to keep records of everything. It’s just crazy to me that they said they never seen it on my account, until I read them the invoice number and all of a sudden it magically appeared. They even told me in December that “that promotion is expired so you don’t qualify anymore” and thankfully I convinced the guy I was talking with that it was ridiculous to even suggest that, since I traded it in within the period the promotion was running. It is just so frustrating when a company promises you something and cannot deliver. Truth be told, once this is over and if they never get me my credits, I may not continue doing business with them
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