3 Messages
WORST CUSTOMER SERVICE; INEFFICIENT
First problem, they offer a wrong promotion at ATT Cerritos, for the Samsung watch, they told me its only $99 (promotion for healthcare workers) and didn't explain regarding wearable internet. Second, over the past months we've paying for the watch and internet and we notice that the costs of the watch is at full price, its additional $24 for the watch and wearable internet ( which is useless for me to have wearable internet) . I even went to ATT Cerritos to ask for help but nothing happened. Third, we're trying to call and dispute this because the wrong information that they gave me. Its been a month (September) since I started calling them, 4 calls for the customer service plus the calls we made by ATT Cerritos. One agent was able to found out what happened, because the line is shared by 3 other people , and the main line was from New York , so the promotion was valid in New York not in LA, and told me to expedite the case, hoping this will resolve the issue, but the next time I called, nothing was reported. No notes from the previous call. VERY INEFFICIENT AGENTS.
But every time you will call the agents, it seems nothing was happening , no notes, the agents were clueless about the problem. I am decided to cut the line for the watch but every time they will say " Oh I will expedite this blah blah blah, try to call again". But anyway, its like they're trying to avoid this types of calls or to pay for their mistakes. on the 4th call I was firmly asked them to stop the line, and I'll pay for the watch for the full price.
formerlyknownas
ACE - Sage
•
118.4K Messages
9 months ago
So call and cancel the line. It will accelerate the remaining installments on the watch which you can pay off on the next bill
0
0
ebmac
3 Messages
9 months ago
That's exactly what we did.
0
0
ATTHelp
Community Support
•
232.9K Messages
9 months ago
Hello!
We read through the details you shared in with us, and it is disheartening to lose a valuable customer like you.
We see that you've already paid off the device, and had the line cancelled.
However, please let us know if we can help you out regarding the concern you had on the line and if there is anything that we can do to have you reinstate your services with us.
Hoping to hear back from you.
Thank you for visiting AT&T Community Forums.
Kelly, AT&T Community Specialist
0
0
ebmac
3 Messages
8 months ago
Hi!
Thanks for replying. Yes I still have a concern regarding the Samsung watch even we paid off the device, I would still like to dispute it because as I said before , I wouldn't have bought it if it wasn't offered by the sale rep in ATT Cerritos as promo back in January 2023. Also, where can I provide/submit a feedback about this issue ,aside in this community forum. It wasn't easy to find a solution regarding this problem. We went to ATT lakewood to ask what happened but they can't help because its not their branch who sold the watch. Then we went to ATT Cerritos to ask the same thing , but because the manager was out that the day ,she took notes and the manager called the next day. When the manager called, also there's no resolution and offer us to call your hotline.
I called your hotline , explained everything but the agent can't find a solution and advise us that they will escalate this. Second call, the agent ask everything again regarding the issue, I explained everything again , at the of end of the call still no solution. Third call, the one and only agent who almost shed a light regarding this issue, she told me there was a promotion about that Samsung watch for New York ( because I'm sharing this line with my cousins who lives in New York, probably that's the reason on why the sales rep at ATT Cerritos offered me the promotion) , she told me that she will expedite this. That's her exact word "Expedite". After a week, I still had no news or return call from ATT, I called for the fourth time, this agent was asking me again everything! and seems doesn't had a clue. It seems your system doesn't take notes on customers issues, there's no continuity especially if the issue was not resolved on the first call.
You can still contact by email at least its documented to resolve the issue. Thank you!
sincerely,
Erika
0
0
ATTHelp
Community Support
•
232.9K Messages
8 months ago
Hello @ebmac, thank you for contacting AT&T Community Forums. We at AT&T want the best for our customers.
We're here for you, we understand your situation and would like to turn the experience around with AT&T.
Please meet us in a DM and let's get this sorted for you. We have already initiated a DM for you.
We look forward to speaking with you!
-Sia, AT&T Community Specialist.
0
0