Contributor
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2 Messages
ANyone else get constant horrible customer service from AT&T?
For 3 days I tried to get an issue taken care of, after 7 different people, 2 hang ups (but they say disconnections) and 2 lies I finally got the problem fixed but the services was horrid. I tried to use the chat on the website to bring up the poor service and the 2 TWO chat people just kept brining up the issue I already had fixed, not to make up for treating a loyal customer for 20 years like trash. I understand they have a script they go by and to appease angry customers they offer A,B,C or D, but I am so angry, not only have I already contacted Verizon and got a better offer, I want to escalate this to corporate, shareholder etc...I finally found an e-mail for the CEO and heard that a customer emailed him, not even complaining just a suggestion, and he got an email back from a lawyer. Does anyone know if this is true, or had any luck contacting someone at that level? If interested OM me and I'll share the page with the article that included the email.
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @Spatrowich,
Thank you for bringing up your experience to our attention. These types of experiences are ones we do not wish for any of our customers to have. Any feedback you provide us is greatly appreciated and can be used to better enhance our customer services!
Although we are saddened you would like to file a complaint, I can help you with this! Please click here to see about filing a formal complaint. You will be able to see which option suits your concern the best. I hope your concerns are addressed accordingly. Thanks again for taking your time to help our customer service grow.
If you need further assistance, please don’t hesitate to contact us back! Have a great day!
Adam, AT&T Community Specialist
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2669ernest
Contributor
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1 Message
6 years ago
Yes. Horrible. It seems that the CS system is designed so that each AT&T employee has limited capability to resolve an issue. When you try to escalate to the next "higher" level you are transferred to someone on the "same" level and start back at square 1. Sprint is the same way.
However, the most annoying and condescending attribute of AT&T's CS is the computerized call screener. I don't want to talk to a computer and the silly charade of simulated keyboard noise as if the screener is a real person is an insult to customer intelligence. A very bad idea.
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