Cancelling an account, poor, no non-existent customer service.

@HD-kutz I'm assuming you actually canceled, you don't actually say that.

The day you canceled you would be in the middle of a billing period.  Usually there will be a final bill mailed later.

She was with you in a store with ID and they couldn't reset the password? A authorized retailer or corporate store.

Cellular accounts are supposed to be secure.  You should have had to get a power of attorney to manage her account without her.  

All accounts have both an alphanumeric password, and a 4-8 digit passcode/PIN number.  The default PIN is the last 4 of her SS#. (The account owner).  This has always been in place.   If you have cell service with another carrier, you have a PIN also.  

@Gary L Is correct.  Accounts are postpaid.  The bill that is due now is for last months service.  

The only way to cancel is to do so in a company store or by calling ATT.  You must provide proof of identity, authorization and the PIN code to do so.  

Hello there @HD-kutz!

Welcome to the Community Forums! I can understand where you are concerned with your mother receiving any future bills. I will be happy to check into her account to further investigate the matter.

Please send me a private message to @ATTCare. Please include your mother's name, account number, phone number, and the best contact time. I really appreciate this!

Thank you and have a wonderful week.

Shenoah, AT&T Community Specialist

I feel for you...I just had a similar experience. Spent an inordinate amount of time on phone, couldn't remember my "code" so the agent said last option was to call me to verify my identity, which she did...and long story short, after speaking for about another 5 minutes, line goes dead and no call back. So then I start a chat session, and my original issue was that I couldn't get service in an area where they said I should have service. The solution was to go to the location and call them to report the issue so they could trouble shoot. How do I call if I don't have service, I asked...silence. Then the solution offered was to find someone with a Verizon phone and ask to borrow it to report the issue, or find a land line. Ridiculous! I'm leaving as soon as I can get set up with Verizon...

@riannapo  And this relates how?   Having been through this, they tell you to download the mark the spot app and map your dead zones.  You do not have to be in the dead zone at the time, that would be silly.   

Service coverage with any carrier is not guaranteed.  It is up to each customer to do their own research and determine if a carrier will do the job.

As mentioned above, AT&T will use the last 4 numbers of SSN as the default "code" unless you change it later. It is usually not something you actively choose, it is a default way of identifying owner, primarily in non face to face interaction, but I have been asked for it in AT&T stores also.

As in poor customer service. None of the three persons with whom I spoke last night offered any of the points you made. Sounds like you'd make a better customer service rep than any of them. Worth noting, the first rep passed me to the customer loyalty group, and that person is the one that called me on my cell to verify my identity since I couldn't remember my code...so she clearly had my phone number, and when the call dropped, she never bothered to call me back... Do you think that is quality customer service?