Denied Service

I think you meant 720.

Yeah I typed it too quickly it’s a typo 

Were you asked a series of weird questions about where you lived, attended school, etc. by the credit evaluators? One of your answers may not have matched what they were expecting.  Some of those questions are trick questions and you need to answer "none of the above."

Nope they didn’t even ask me questions just denied me without reason saying they can’t tell me 

Oh, no... they absolutely HAVE to tell you why you're denied credit. 

See https://www.consumerfinance.gov/rules-policy/regulations/1002/interp-9/#9-a-1-Interp-1

In addition to a FICO score, AT&T uses an “internal credit score”….at least that’s what other customers have reported.  Unfortunately, AT&T has not been forthcoming about how they determine credit worthiness outside of the regular channels.

Was it your age?  Was it your salary?  Was it your limited credit experience?

ETA:  Good find @JefferMC    Apparently these “internal scores” are referred to as a “judgemental system”.   But yes, one can request an explanation even though it might be generic.

Hello @Lulu2021, this is not the experience we want you to have getting a new phone plan with AT&T.

Please reach out to Global Fraud Management at 877.844.5584 to find out why your application was denied.

Thank you for reaching out to AT&T Community Forums. 

Diajhanae, AT&T Community Specialist

I called and they just said no one can tell me unless we are in store and someone there can tell me why 

They even said they can redirect me to anyone that would be able to 

Att just sounds like bull crap at this point