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2 Messages
Thursday, June 29th, 2023 2:58 PM
how to cancel protection advantage plan
Need to cancel protection advantage plan
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1 month ago
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Accepted Solution
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formerlyknownas
ACE - Sage
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118.4K Messages
1 year ago
Using myATT app works for most ..
To make changes to your wireless features please follow these steps: Sign in to your wireless account, select My Wireless and click on the specific device. Then select Manage Device & Features and you will see the current features you have. Select Device Protection and it should give you the option to take any action on the feature. If both charges are billed separately they may have a separate process for removing each charge. You will need to repeat this for each device that has insurance that you want removed
To get credits 3 months in arrears you must call
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Peter85711
Tutor
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8 Messages
1 month ago
Well, fine, except there's nothing in the myAT&T app about just cancelling this racket that the salesman tacked onto my bill yesterday. How do I cancel this plan that adds 60% to the cost of the phone?????
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formerlyknownas
ACE - Sage
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118.4K Messages
1 month ago
@Peter85711
Read and follow directions?
To make changes to your wireless features please follow these steps:
Sign in to your wireless account (via myATT app or website)
select My Wireless and click on the specific device.
Then select Manage Device & Features and you will see the current features you have.
Select Device Protection and it should give you the option to take any action on the feature.
If both charges (8.99 and 7.01) are billed separately they may have a separate process for removing each charge. You will need to repeat this for each device that has insurance that you want removed
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Juniper
ACE - Expert
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32.5K Messages
1 month ago
With it just being added yesterday, perhaps there is processing time before all that is available in the app?
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Peter85711
Tutor
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8 Messages
1 month ago
I had to dig into a menu you didn’t mention to find one step of the procedure.
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Peter85711
Tutor
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8 Messages
1 month ago
I can do without the snark. The salesman signed me up for that without even mentioning it so I was a bit angry.
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Juniper
ACE - Expert
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32.5K Messages
1 month ago
If an additional menu wasn't mentioned, fair enough. So the most up to date info can be shared, what menu was that?
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formerlyknownas
ACE - Sage
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118.4K Messages
1 month ago
Matt's directions...
From the proverbial horse's mouth 🤷🏼♀️
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