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ronkcooke's profile

New Member

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2 Messages

Thursday, June 29th, 2023 2:58 PM

how to cancel protection advantage plan

Need to cancel protection advantage plan

Accepted Solution

Official Solution

ACE - Sage

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118.4K Messages

1 year ago

Using myATT app works for most ..

To make changes to your wireless features please follow these steps: Sign in to your wireless account, select My Wireless and click on the specific device. Then select Manage Device & Features and you will see the current features you have. Select Device Protection and it should give you the option to take any action on the feature. If both charges are billed separately they may have a separate process for removing each charge. You will need to repeat this for each device that has insurance that you want removed

To get credits 3 months in arrears you must call

Tutor

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8 Messages

1 month ago

Well, fine, except there's nothing in the myAT&T app about just cancelling this racket that the salesman tacked onto my bill yesterday. How do I cancel this plan that adds 60% to the cost of the phone?????

ACE - Sage

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118.4K Messages

1 month ago

@Peter85711 

Read and follow directions?

To make changes to your wireless features please follow these steps:

Sign in to your wireless account (via myATT app or website)

select My Wireless and click on the specific device.

Then select Manage Device & Features and you will see the current features you have.

Select Device Protection and it should give you the option to take any action on the feature.

If both charges (8.99 and 7.01) are billed separately they may have a separate process for removing each charge. You will need to repeat this for each device that has insurance that you want removed

ACE - Expert

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32.5K Messages

1 month ago

With it just being added yesterday, perhaps there is processing time before all that is available in the app?

Tutor

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8 Messages

1 month ago

I had to dig into a menu you didn’t mention to find one step of the procedure. 

Tutor

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8 Messages

1 month ago

I can do without the snark. The salesman signed me up for that without even mentioning it so I was a bit angry. 

ACE - Expert

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32.5K Messages

1 month ago

If an additional menu wasn't mentioned, fair enough. So the most up to date info can be shared, what menu was that?

ACE - Sage

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118.4K Messages

1 month ago

Matt's directions...

From the proverbial horse's mouth 🤷🏼‍♀️

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