New Member
•
1 Message
I cancelled my Bestbuy order but AT&T installment still shows on my account.
On 03/03/2023 I placed an order on Bestbuy via app for an iPad Pro 256 GB space gray with AT&T service. I canceled the order before picking up the iPad. I received an email saying that the item was canceled and that we needed to contact AT&T to terminate the service. I didn’t call because the iPad didn’t show up on the account. Today, March 4th 2023 I checked my AT&T account and saw the iPad. I called AT&T and was told that on their system it shows “cancellation attempted by automatic system Bestbuy web”. I was told to call Bestbuy so I did and was told that on their end everything was canceled, no holds, nothing pending, everything canceled. This is the second something like this happens. I don’t want to have to pay the full price then get an AT&T credit.
ATTHelp
Community Support
•
232.9K Messages
1 year ago
Let's meet in a Direct Message, so we can help you with your account concerns. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
Looking forward to speaking with you.
Carlton, AT&T Community specialist
0
0
AtBBYT
2 Messages
8 days ago
I have the same exact issue. now they are threatening to send my bill to collections and report to credit agency.
0
0
AtBBYT
2 Messages
8 days ago
were they able to resolve this for you? This is the craziest experience I've ever had with a wireless company.
0
0
OttoPylot
ACE - Expert
•
24.9K Messages
8 days ago
@AtBBYT First of all you have responded to a year old post. You'd be best off to start a new post. Second of all, the AT&T kiosks are not owned or operated by AT&T nor do they have AT&T employees. So if you did business at Best Buy, you did business with the independent retailer, not AT&T directly. They just passed the sale info on to AT&T. You can file an online complaint with the BBB which will get forwarded to AT&T Upper Management and someone will contact you. You can discuss the issue directly with them and they might be able to help you. That's as high up in AT&T that a customer can go. Just have your receipts and paperwork on hand.
Lastly, this is a customer populated forum only. It is not AT&T Support so there really isn't anyone here who can help. These forums will be closed this coming Thursday, the 27th. After that, you will have to contact AT&T Support directly, either thru the Contact Us link or go to the AT&T website, find the help link appropriate for your issue and click on it. Good luck.
0
0