Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
orestesr's profile

Contributor

 • 

2 Messages

Friday, July 12th, 2019 7:03 PM

Lie to by sales representative

I was approach by sales representative in my house,While getting internet install.He told me that he was able to get me a deal if i add a new line to my account.I told him it sounds good but it will have to be on a latter day.2 weeks later i text him to confirm again the deal he texted back i would get 700 off a iphone if i get a new number,and he will even bring me the phone to my house.I when ahead with this he came gave me the phone he explain after 3 months i will see the discount. Well 4 month later i call at&t and they told me no such deal exist!!.I try calling the sales guy and texting him but he is avoiding me.now i have proof thru the text messages that this was the deal i was told.anyone knows if i could take any legal actions from this.or any suggestions on what i can do to get the deal i was promise?

Community Support

 • 

232.9K Messages

5 years ago

Hello @orestesr,

 

We'd be more than happy to take a closer look into your options for receiving this offer. We'll be sending you a private message to request account information shortly.


Sean, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.