MicroCell SUCKS

Yesterday none of our mobile phones would work in our house.  We have lived here for 13 years and never had this issue.  We have had poor connection, dropped calls, and even got a FREE microcell 4 years ago because we are in a bad section.  We live in HOUSTON, TX -- not in an obscure place.  Anyway, we have never had the issue we had yesterday -- our phones kept going from no service, to searching, to some bars.  Even when we had 4 bars, we would quickly try to make a call and ZERO calls went through.  I called customer service 3 TIMES.  NO ONE could tell me what the problem was or when it would be fixed.  REALLY?!?!?  I finally got to someone who would waive my early termination fees so we could change to Verizon.  I am so sick of their poor service -- even my Internet is slow (I will have to address that on Monday).  So this morning, I unplugged my stupid MCell, dropped it on the floor and plugged it back it.  Oh -- now it works!  The customer service people were nice, but they read scripts.  I was SO SICK of their placations -- "I understand your frustration...."  NO THEY DON'T.  I have 2 sons on the road during this 4th of July weekend and an 82 year old mother travelling by herself.  I NEED my phones to work.  I finally told the 4th person I talked to ( a manger) to STOP telling me that.  AWFUL service, poor communication between departments -- I was told that a case number had been issued which meant that some "people" would be working on my problem, but no one could talk to these mysterious people to even get an idea on what was going on.  The NSA can record every word we speak and type, but ATT cannot find out what was going on with my phone.

By the end of this year, all my ATT stuff -- phones, U-verse, Internet and moblile will be switched to another company.