My account got deleted, my number rerouted to another customer, all because of an amateur mistake.

I want to start by saying, I have been a customer of yours since Cingular (13 years!). I am unable to register an account on the main AT&T website, because I have no phone number anymore, and AT&T deleted my account (with my bill histories...), and I am unable to call while I am still in Europe before coming back home. I wanted to reach out here to see if I could get some answers.

I have an iPhone 4s on a Unlimited data/sms rollover plan with 1500 minutes p/m, that I got grandfathered into when they merged with AT&T, and also pay for an extra $10 per month for insurance. On 02/24/2014 I paid AT&T via online a sum of $252.44

I am currently away in Europe on business and to prepare for this event I went into my local AT&T store to discuss what I should do with my plan while I'm overseas, since I wouldn't be using it. The woman at the store told me that they have a special 'temporary suspension' of the account that holds the place of your contract for $10 a month, but I would have to call technical support to have it activated. Great!

So I called and talked to a man named "Kevin" I believe, who confirmed that he could put me on the suspension plan for a maximum of 4 months, activating on 03/05/2014. He explained to me that because I had already paid for the next billing cycle, that this $252.44 would be credited back into my account and the billing cycles would deduct from my remaining balance. This was perfect for me since I was doing backpacking through Europe and would not have access to internet to check my bills. So after 4 months, my balance should have been at $212.44 and I was aware that this money would be available for the next two billing cycles, at my original Unlimited data/sms plan's pricing.

When I came to have access to the internet, I went to go log on to my wireless at AT&T.com and was alerted that my username (my phone number) and password were incorrect. My mother is the account holder, and asked if she could call AT&T to sort this out for me while I am not in the states, and she informed me that actually AT&T deleted my account, and readdressed my phone number to another customer, and the only way they can sort this out is by giving them my account number (remember they deleted my online billing account, so I can't view my account number).

"The account was closed 4/25/14 for nonpayment of $271.18." But this is impossible, I had signed up for the 'temporary suspension' plan in March! And I have proof from my bank statements verifying payment to AT&T.

AT&T has been providing me with above average service for 13 years, but this is absolutely appalling to know that my clients and customers back home in NYC are not going to be able to contact me because of an amateur error. Either that or this customer service representative lied to me about applying my discount, and it's wasting my time having to sort this out and it's undoubtedly risked my reputation as a hairstylist with my clients in NYC.

I hope someone of AT&T staff can help rectify this situation, and email me at [Edited for privacy.]