2 Messages
Possible fraudulent call involving 611
We have received two phone calls where the caller said they were from ATT, to let us know that two iPhones were ordered in Kissimmee, FL that they flagged as suspicious. They wanted me to tell them whether or not it was a valid purchase, which I did not. When I questioned whether or not this was a scam, they told me to call 611 to contact ATT directly, which I did not. When I asked them whether that was a bogus number where I could be scammed they denied that was the case.
I see references to other types of fraudulent scams involving 611 area codes so I suspect this is in a similar vein.
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Official Solution
Ruddy64
New Member
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116 Messages
11 months ago
Calling 611 is not a scam but the original call OP received, most likely is.
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Ruddy64
New Member
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116 Messages
11 months ago
99.99% Scam
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sandblaster
ACE - Expert
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64.7K Messages
11 months ago
Calling 611 is not a scam. Calling 611 from your mobile phone gets you ATT customer support.
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formerlyknownas
ACE - Sage
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118.4K Messages
11 months ago
I agree with Ruddy. The original poster said they received a call from 611. 99.9% call or spoofing.
If the original poster wants to check with AT&T, they can call or chat with AT&T and get a legitimate service person. They can certainly check to see if something has been ordered on their account fraudulently
Never respond to a cold call. AT&T legitimate employees do not cold call their customers ever
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Olleromaj
2 Messages
11 months ago
Thanks everyone. To clarify, the calls I received were from an 866 area code (two different numbers), not from 611. The second caller was the one who suggested I dial 611 after I questioned the validity of the call.
I had already logged on to my ATT account to make sure there were no fraudulent purchases charged to my account. Even so, after posting here I did contact ATT directly to let them know what happened.
Hopefully this thread will help inform others who receive these types of scam calls. The second caller in particular was very “smooth” in his delivery and in how he answered my attempts to expose the lie.
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formerlyknownas
ACE - Sage
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118.4K Messages
11 months ago
And that is exactly what you should do anytime you receive a cold call, an email, or a text message. Always go to the source, login on your own, or contact the business. There are too many scams out there
👍👍
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JefferMC
ACE - Expert
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36K Messages
11 months ago
Someone one a scam call can tell you to call a legitimate number in hopes that you will be mollified and assume they wouldn't tell you to confirm it with a legitimate number if it were a scam and continue with the scam. For the scammer, it's a last ditch effort to keep you on the phone. If you hang up, you're gone anyway so there's no downside.
(edited)
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Shambrika202
1 Message
18 days ago
Who do I talk to about my government phone the SIM card is with at&t in yesterday my phone got cut off in know it saying out of service in I'm not understanding I just got this government phone can anyone please help me out with any advice or information on who or what to do
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JefferMC
ACE - Expert
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36K Messages
18 days ago
@Shambrika202 first piece of advice is to open your own thread (by clicking on "Ask a question" at the very top) instead of camping on another that isn't really related to your question. Please explain exactly what you mean by "government phone" and know that we appreciate punctuation to help us understand what you're saying.
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