2 Messages
Reactivation request for phone number port in with new carrier
Hello,
After being an ATT phone customer for 10+ years, circumstances have made it that I need a new carrier. I did not know that my phone needed to be active in order to port my number. Can you help me with this? Thank you
JefferMC
ACE - Expert
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36K Messages
6 days ago
No. If your phone number is not active, it is not your phone number.
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jvkowalski24
2 Messages
6 days ago
Is there a way to contact ATT to reactivate it? Thanks
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dwill05
ACE - Master
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11K Messages
6 days ago
You’ll have to contact AT&T directly and see if the number is still available. It may have been recycled and reassigned to someone else. Use the Contact Us link at the bottom.
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ATTHelp
Community Support
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232.9K Messages
6 days ago
Hello @jvkowalski24,
Thank you for reaching out to us. We understand your concern regarding reactivating the account, let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Kevin, AT&T Community Specialist.
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