AT&T Community Forums

Removing an Account Affiliated with Our Account

When we recently added a new line to our plan, we were told that there was an account associated with ours of someone we don't know. I haven't been able to get to the right person or department in ATT to get this removed.

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Official Solution

formerlyknownas

ACE - Sage

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118.4K Messages

23 days ago

This is not the place to ask. This is a customer only forum. You need to contact AT&T directly. The contact us link is at the bottom of this web page

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rflawlobby

2 Messages

23 days ago

Thank you. We are customers and have contacted them numerous times and keep getting rerouted so I was hoping to see if anyone knew what department could assist.

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ATTHelp

Community Support

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232.9K Messages

23 days ago

Hi @rflawlobby,

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Andrew, AT&T Community Specialist.

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