5 Messages
spouse changed number and started her own account after charging new cell phones on my account
AT&T allows account members to move their newly bought phone to a different account after the member changes their number which leaves the line on the old bill that I continue to get charged for. No one has my pin number but they were able to change accounts with their new free phone that I am being charged for. And to add to that one of their offices had one of the phones on my account in their hands and downloaded/transferred all the cell phones info to a new phone and account and the phone they had in their hand that they transferred the info from was reported stolen for almost two months there were still a few payments left on the phone and they did not take the phone, nor call me and hold the phone for me to take possession while I am still being billed for it. Why would I want to pay for a i12 that i am not using and be stuck with an i8 while I am paying for a 12??? And now a 15 that only had two payments made on the phone so IO am being charged for the entire cost of the new cell i15 while I use an i8 that I have to talk on the speaker because the phone (Edited per community guidelines). Again no pin or password was given to remove the phones I change them every time someone buys something on my account. So I say everyone charge a new phone and change your number and start a new account with a new number, account and no bill for the phone. We will leave that bill for the dummy that trusts his spouse and family as he should. AT&T guided them through the entire process as they are still adding to my bill that no phone is on except the i8 that is not used oh and now the other two lines are suspended with my i8 and the monthly bill continues to add up even with suspended non working phone lines!! All the while the account owner does not know what is going on or what to do about the situation. The spose use to pay the bill every month but when we separated she promised to quit paying it and the phone installments while she stole the i12 now on my bill that is going to collections. I say it was fraud but AT&T fraud dept says it wasn't. So no one at AT&T gives a sh*t that the account holder got screwed they even helped. $782. later I just keep getting notices not a helping hand or a i12 that they could have took possession of when they transferred the stored backup on the i12. My bill will go up another $250 in a week or two and add to the knife in the back. Oh and I almost forgot I have been a AT&T Customer for TV, Internet and wireless for around 20 years with never a missed or late payment until this fiasco.
dwill05
ACE - Master
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11K Messages
17 days ago
If you were the account holder and she was on the account, she must have had enough information to be able to do a transfer of billing responsibility to get her own account. Was she an authorized user? Normally, both the person who is the account holder and the person leaving have to agree to the TOBR, but she must have had sufficient account info to make it happen without your approval. Did she have that info?
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dallas_jenn
5 Messages
17 days ago
That's the problem she didn't do a transfer of billing responsibility for her or our son. she showed them that she had the password to get into the phone. and she showed her bank card that she was supposed to pay the bill with the last three months like she did the months before she just changed the numbers of both phones and left the lines to continue to add up on my bill while she has a new free pho ne and a clean fresh start on her own account. Meanwhile I am being charged the full blown monthly bill with no phones but my i8 being used. your REP AT THE AT&T STORE BASICALLY TOLD MY SON THAT HE COULD CHANGE HIS NUMBER AND LEAVE THE LINE ON MY ACCOUNT FOR HIS FATHER TO PAY FOR AND THE LINE WILL STAY ON UNTIL IT GOES TO COLLECTIONS. FREE PHONE!! Regardless of what information the spouse had other than the pin number that I change all the time. I believe that the pin numbers and passwords are put in place for a reason. Also a text, an email or a phone call asking me if the transfer is approved or better yet " WE HAVE THE PHONE THAT WAS REPORTED STOLEN HERE IN OUR STORE IN OUR HANDS WHAT WOULD YOU LIKE US TO DO??;
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dallas_jenn
5 Messages
17 days ago
I would have been fine with her transferring the billing/payments for the phones I don't use or have. Why would I want to pay for a i12 or i15 when i am using an i8 that doesn't work worth a crap. Again that is why we have pins and passwords in place especially when the phone is reported stolen .
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dwill05
ACE - Master
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11K Messages
17 days ago
She did get different phone numbers? If so, that means she simply started her own account, because a TOBR means she would have kept her number. Anyone who qualifies can get their own account, get a new SIM with their new number, and put it in the phone they have in their possession. AT&T doesn't need permission or check anything other than credit for someone to sign up for a new account. Unfortunately, the account holder is financially responsible for anything associated on the account, so if a new phone is bought while she was still on your account, you’re paying for the phone. That’s how a family plan works. And if you choose not to pay and it goes to collections, then it’s you who gets hit with the service suspension and credit hit.
At best, you can report the phone as stolen and get it blacklisted, so it will stop working for her. You implied that you did report it stolen, but was that after all she got her own account? They wouldn’t have been able to remove the phone from the blacklist if the phone was already on the blacklist.
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formerlyknownas
ACE - Sage
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118.4K Messages
17 days ago
No, it does not. At&t unpaid device policy does allow financed devices to be activated on another account.
Can't imagine how she could pull this off and still use the phone.
It's your account. Request a copy of the receipt, which I believe has the IMEI. Blacklist the phone until she pay for it or refund it in mint condition.
And she did not "change her number " she got completely new numbers.
But that shouldn't matter she should not have been able to activate a phone that was still under financing on a different account
(edited)
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formerlyknownas
ACE - Sage
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118.4K Messages
17 days ago
https://www.att.com/support/article/wireless/KM1509747/
Devices would not be allowed activation on AT&T postpaid, prepaid, or Cricket.
And it would be carrier locked to AT&T so it could not be used on a competitor's service
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formerlyknownas
ACE - Sage
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118.4K Messages
17 days ago
By the way I'm assuming that there is some sort of separation or divorce involved. You may have to get your attorney involved. Separation agreement may state that she has to assume all of her own debts which would include her cell phone. It may require that you pay for your son's phone. But all this should be written out, it is essentially a contract that she can be held to or penalized if she doesnt
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