2 Messages
Spouse Died - Need to Change Account to Surviving Spouse's Name
Hello, My elderly aunt requires assistance. Her husband had an ATT mobile account/number that she has continued to use/pay for since he passed away. However, when she had an issue about a double payment - they refused to speak with her about the account because it was not in her name.
QUESTION: how do we get the account switched to her name (she needs to keep this number).
Any response is appreciated.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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118.4K Messages
6 days ago
Has to provide proof that her spouse has passed away. They will close his line and his account.
She can return phone, or pay off phone. AT&T no longer waves payments. Any remaining bill would be the responsibility of the estate.
They will transfer her phone line into her name only
https://www.att.com/support/article/wireless/KM1113355/
{Scroll to the right)
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Lockdowncraziness
Former Employee
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2.8K Messages
6 days ago
Go here.
https://www.att.com/acctmgmt/tobr/
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MGSimpson
2 Messages
6 days ago
She just HAS to keep the same number (because family knows that number) can she close the old account AND keep her husband’s number?
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dwill05
ACE - Master
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11K Messages
6 days ago
Her options are pretty much explained in the link that @formerlyknownas provided. She has to do a TOBR to transfer the line to her account.
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formerlyknownas
ACE - Sage
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118.4K Messages
6 days ago
@MGSimpson
Read the links
It tells you what to do so that she can keep her number
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