1 Message
Transfer work account from my personal account.
Someone at a retail store did it, transferred my work phone numbers to my personal account. Now I am told it can't be done because it requires me to pay off the installation on the phones. I have started from the bottom and worked my way to all the wireless support teams. This started Mar. 1 till now I have been given the phone run around. Explanations have been given "We can do it...then sorry it can't be done, to why it can't be done", yet it was not my fault it was switched.
I have been a loyal customer for a very long time and want to continue but I can't this issue resolved then I don't know.
ATTHelp
Community Support
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232.9K Messages
4 days ago
Hi @BOSSLADY55, that's not the experience we want you to have. Let's guide you in the right direction, so you can get the assistance you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help”.
Thank you for visiting AT&T Community Forums.
CrystalS AT&T Community Forums Specialist.
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