Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
Grayhicks's profile

1 Message

Friday, September 15th, 2023 6:20 PM

Video Management

I have the best data plan ATT offers, however I receive errors when I try to go to my data usage to turn off the Video Management settings. I want to utilize the 4K streaming that I pay for. It's really frustrating getting passed around Everytime I call ATT, and never resolving the issue... 

Accepted Solution

Official Solution

ACE - Sage

 • 

118.4K Messages

10 months ago

Have you checked out the support article on video management?

https://www.att.com/support/article/wireless/KM1169198/

4 Messages

5 months ago

Same here.  Video management keeps being turn on for some reason on all my family lines.  I keep turning off this feature but about every two weeks I get a text from ATT that video management is turned on.  Why pay for high quality streaming when ATT keeps shutting it of and only sending SD data?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.