The new iPad Pro & iPad Air!

Do you have questions about a new smartphone, tablet or device?

Then you're in the right place! Check this page often for the very latest details, questions, featured messages, videos & more about the smartphones, tablets and devices that AT&T offers!

Get the latest Apple devices!

Expand all

Help for your new smartphone, tablet or device...

Expand all

Get the latest Samsung devices!

Expand all
Not finding what you're looking for?

Read the latest phone and device solutions....

(6)

Accepted Solution

Issues With Secondary ESim

Hello, So I am currently a student studying abroad in Copenhagen and was given an ESim through my school to be able to use a data plan while I am in Europe. However, I have come to realize that since I am still paying off my phone AT&T will not allow me to access this secondary ESim due to the p

Questions

24

1

0

Accepted Solution

Samsung S23 Android 14 update

The update was released for S23 many months ago. I have not yet gotten it on my locked phone. When is this expected to be rolled out?

Questions

37

6

0

Accepted Solution

Official Solution

AT&T Next Up used for wearable

Hello, I am considering leaving AT&T but I would like to use the Next Up credit I have accumulated in the last 30 months. Can I upgrade my wearable (instead of my phone) by turning in my present Apple Watch, using my Next Up credit and pay what is left in full, without a new installment plan? O

Questions

22

2

0

Accepted Solution

Official Solution

Possible Scam

I received a call on my AT&T android phone from 1-800-236-8544. The caller (he) informed me that there was a charge to my account from a different state and that my password had recently been changed.  I went online and logged in with my password so it seemed my password was not changed an

Questions

91

2

0

Accepted Solution

Official Solution

How to unlock my device?

I've already requested AT&T to unlock my phone and they have authorized it (I have an Iphone 14). Even though I have followed the steps of backing up and then erasing my Iphone, then logging again in my apple account, on the settings the device still shows up with "sim locked". Contex: My phone

Questions

69

6

0

Join the latest phone and device conversations...

(37)
Phone number

How can I get back my old phone number

Questions

14

1

0

Changed passwords

Someone stole my phone changed my passwords. And is now pretending to be me. Posting humiliating pictures

Questions

10

1

0

ATT won’t unlock my phone!!!!!

I recently bought an iPhone 14 Pro Max from a 3rd party seller that locked to att and when I place the IMEI into att unlock their telling me that that phone isn’t in their database

Questions

19

2

0

Unlock iPhone issue

We’re sorry about this, but it looks like we’re having technical issues. Please give us a few minutes to sort it out, and then try again. helps!!

Questions

25

6

0

AT&T unethically reduced the value of our trade in from $1040 to $23.40

I just spent over 30 mins on the chat and over 2 hrs and 45 mins on the phone trying to get to the bottom of why our trade in credit was issued and then taken away. I was given the run around, transferred several times, and given so much false hope and misinformation, only to be told that the trade

Questions

36

5

0

FAST. EASY. ONLINE.

Shop the way you want

Same-day pickup

Order online and pick up safely in-store or curbside today.
Subject to availability.

Find a store

Same-day delivery

Get delivery and optional expert setup as soon as today with AT&T Right To YouSM. All free.
Select markets only. Same-day delivery subject to availability.

Learn more

Free shipping & returns

Shop online with free shipping and returns.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.