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Some additional help for your device...

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Are you wondering where your new phone or device is?

You can find everything you need to know about your order or return on our Order Status Page.

If you initiated your trade-in from a store or through an AT&T representative, visit our Trade-in Status Page to track the status of your trade or reprint your shipping label.

If you need any help, here are some helpful hints to ensure a smooth process.

Instead of paying the full price up front when you buy a new smartphone, you can choose to pay on an installment plan. An installment plan takes the full price of your new device and spreads it across low monthly payments. Plus, you won’t pay any finance fees or interest.

An AT&T Installment Plan with Next Up lets you become early upgrade-eligible by turning in your current device for a new one after paying off 50% of the device cost. After you pay half of your 36 monthly device payments, plus $5 per month for the AT&T Next Up option, you’ll be eligible turn in your device to upgrade early.

Note: The $5 per month AT&T Next Up charge doesn’t apply toward the installment balance owed on your device.

Learn more about the AT&T Installment Plan with Next Up

Join an upgrading & activating conversation...

Phone number

How can I get back my old phone number

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Wireless

16

1

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Changed passwords

Someone stole my phone changed my passwords. And is now pretending to be me. Posting humiliating pictures

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Wireless

12

1

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AT&T unethically reduced the value of our trade in from $1040 to $23.40

I just spent over 30 mins on the chat and over 2 hrs and 45 mins on the phone trying to get to the bottom of why our trade in credit was issued and then taken away. I was given the run around, transferred several times, and given so much false hope and misinformation, only to be told that the trade

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Wireless

36

5

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New cellphone

If I am buying a new cellphone number in a state I where I do not live can I buy a number for the state where I have residence? Example I'm in Florida but I live in Indiana. Can I buy an Indiana phone number in Florida?

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29

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