ATT and Asus ip passthrough disconnects everyday

Thanks for reaching us @zanesobejana

We understand your concern with regard to IP passthrough. Let's get the help you needed.

First, let's double-check that your IP passthrough configuration is correct. Set up the BGW320 in IP Passthrough mode to your ASUS router as desired.

When it disconnects, we recommend that you use our Troubleshoot and resolve tool, which allows you to sign in for faster troubleshooting and diagnostics.

If you still face the same issue, please feel free to write back to us.

Thank you.
David, AT&T Community Specialist.

I have configured the IP pass through and followed every steps including turning off my wifi on the modem. However, constant disconnect of wifi occurs on my mesh wifi. It is not Asus but att itself that disconnects the wifi to the ip passthrough

Hi @zanesobejana

We understand your concern, and we are here to help. We request you to get in touch with our team.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
 
Thank you.
Mike, AT&T Community specialist.

I have configured the IP pass through and followed every steps including turning off my wifi on the modem. However, constant disconnect of wifi occurs on my mesh wifi. It is not Asus but att itself that disconnects the wifi to the ip passthrough

I am confused as to how AT&T be disconnecting Wi-Fi on your ASUS Router? You have turned off Wi-Fi on your BGW320.

Check this BGW320 link and let us know what you have set for your Passthrough DHCP lease time set to:

http://192.168.1.254/cgi-bin/ippass.ha

Dave

I have the DHCP lease set to 10 minutes. Sorry for the late response. Still having the same issue. I have confirmed to have turned off the wifi on the bgw320 but wifi still keeps disconnecting every 6-8 hours or so

I have the DHCP lease set to 10 minutes. Sorry for the late response. Still having the same issue,

Change the Passthrough DHCP lease time to 4 hours. Ten (10) minutes is the default and quite short for some third party routers as they start the renewal process at 1/2 the lease time.

http://192.168.1.254/cgi-bin/ippass.ha (you will be prompted for your BGW320's Access Code)

Dave