AT&T fiber equipment down in alley

Yes here they are

I’ve sent photos 

Where's the cable go? To a pole? I can't make out if the "black box" on the ground is a pole mounted terminal or something else. The box on the pole is an NID for someone or something. Now I see the broken strand, so that's why everything is laying on the ground. That took something big to take that strand down. 

Can't answer that from Nebraska. If the strand was pulled down than a new one would have to be placed and the cable restrung to restore service beyond that point. You're our eyes, we have no idea where the cable goes or where the span was broken. Also, they are probably going to have to contract it out, I don't know as they even have construction crews anymore. 

I can't make out if the "black box" on the ground is a pole mounted terminal or something else. 

Black case (box) appears to be a splice case based on the double cables on (1) side. It also looks like a steel twisted strand hanging on the left of Pole #xx29. The NID makes no sense in this alley context.

@ZilB are there any power or Cable TV lines strung between poles where the lines are down by the fence? Have you reported the lines down or are you just calling about an outage. Here are the basic steps to report down lines since you now know where they are down.

Call Anytime at 800.288.2020.

• Have AT&T service? Provide your account info and say, Line is down.
• Don’t have AT&T service? Say No account. When asked if you want to order new service, say No. Then, to let us know why you're calling, say Line is down. 

ETA: still learning to spell...

Dave

Ok thanks for tip because they send on infinite loop