ATT router with Google Nest not working

Hi @Smarypop,

We completely understand your concern regarding ATT router, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.

Thank you for the response. I don't believe this is an account specific issue. From what I’ve read in this community, this is a common issue for google nest users who are also ATT subscribers. 

i’d be very interested in the community’s recommendation. 

thanks again. 

@Smarypop 

You using Google nest WiFi product?  Verify the WAN IP is visible to your router using it's management UI.  Reboot both ends to check connectivity.  WiFi of the gateway serves no purpose and should be shut off if using a personal WiFi system.