Dsldevice.domain_not_set.invalid - I know why it's happening, but WHY so many popups for it

Hi there, @ghengis317. We understand that you are having some questions about your service after a service disruption in your area. We can answer those questions. 

For us to better assist you, can you please provide more information on what you are trying to do? The reason why we are asking for more information is, so we can provide the steps needed to resolve the concern. 

We do recommend that after a known concern or event, that a reboot of the AT&T equipment is performed. Please follow these steps: 

1. Unplug the power cord from the back of your gateway or modem. If you have: 
   • An internal battery backup, remove it
   • DSL, unplug the phone cord from your modem or gateway
2. Wait 20 seconds.
3. Put the internal battery back in if you have one. 
4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Or you can use the Smart Home Manager to reboot the router:

1. Sign in to Smart Home Manager and select Network.
2. Scroll to and select Home Network Hardware.
3. Select Wi-Fi Gateway and then Restart.
4. Select Restart again.

Please let us know if this clears up what you are experiencing.

Matthew, AT&T Community Specialist

It is unclear from your description where you were seeing these messages (e.g., in a web browser, etc.).

In most of AT&T residential gateways, the gateway will intercept http messages when the service is offline and present a warning page to you about the situation. It doesn't do this for https messages as most browsers treat this as a man-in-the middle attack and block the traffic.

Many apps generate http traffic, including web broswers which are openng dozens of links per web page these days in addition to their own http traffic behind the scenes.

Normally these work fine. But with the outage, they are responded to by the gateway.

However, a newer feature in web browsers is to attempt to change http requests to https.

Between the two of these I suspect this resulted in your web browser not liking the un-trusted certificate built into the gateway from all these responses.

So you got alot of error messages.

Close your web browser until the outage is over is the only solution.

but why have hundreds of install certificate pop-ups with the only way to seem to clear is to click each and every single one?  This is not a feature. This is a poor design at software design for the end-user to intercept and default or remove the hundreds of pop-ups as SPAM. Clean up your software or at least add a feature to dismiss the pop-up after seeing it during an x time period.

This only happens when the gateway is down or the router is rebooting because of poor internet communication and needs to clear the cache to work properly again; again, this is a result of poor software design.

@JeckylPhoto01 

Are you experiencing this issue currently? If not why are you posting to a year old topic?

This issue is caused by Client device software refreshing Internet requests (Web browser web pages, Mail Clients) maybe you could get the major software providers to fix their software first. 

Dave

Yes I'm experiencing this issue currently.  Because it was a thread that had similar issues and clearly not something that has been resolved in the last several years.  Its actually been happening ever since having ATT internet going back probably 5-10 years but I finally got tired of clicking it closed after the recent outage.

I finally got tired of clicking it closed after the recent outage.

No need to click Hundreds of Pop-ups closed. Just restart your client device that has this poorly designed software that is causing this issue. It is not an issue for AT&T to fix.

Dave

Why should I have to restart client, when its clearly a certificate improperly managed by ATT?

Did you ever find a solution for this?? I'm experiencing the same thing & it's super frustrating!!