Flashing Green Router Light

The red button on the back? I've done that about 5 times. Anything else it could be?

Hi cameronsdavis87,

Thanks for reaching out on the AT&T Community Forums! We'll happily help you learn what your Gateway lights mean and stabilize your Internet connection.

We can give you troubleshooting options to try on your gateway. You can try restarting and factory resetting your gateway. Here are the steps to restart:

• Unplug the power connection behind the gateway for ~15 seconds.
• Plug it back in and wait for the broadband light to turn green.

Here are the steps to factory reset:

• Locate the small red button & pinhole on the lower rear of the gateway
• Depress for ~15 seconds.

Also, the gateway status light chart that my thoughts provided should give you a good idea as to why the gateway is acting up. Please go through this article to understand your Gateway lights: 

• Green: The gateway is powered on. 
• Flashing green: The gateway is starting. 
• Amber: There’s a software update in progress. Don’t unplug the gateway or remove the battery until the update completes. 
• Red: The gateway or power supply may be malfunctioning. Try rebooting your gateway to fix it. 

We recommend you to please go through this article to reboot your Gateway by following these below steps:

1. Unplug the power cord from the back of your gateway or modem. If you have: 
   • An internal battery backup, remove it
   • DSL, unplug the phone cord from your modem or gateway
2. Wait 20 seconds.
3. Put the internal battery back in if you have one. 
4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Let us know if this helps.

Happy to Assist!

Jennifer, AT&T Community Forum Specialist.

If the reset does not resolve then flashing green is waiting for activation of the ONT.

This was always performed by the tech, but as equipment was shipped to you for self install hopefully you have instructions how to activate the gateway ONT

Thanks everyone. I called the help line at 800-288-2020 and it was easily resolved in about 10 minutes. The tech was able to send a signal to my box and get it activated. 

I was facing the same issue. You can read the att support article https://forums.att.com/conversations/att-internet-features/how-to-restart-and-factory-reset-your-gateway/5defcdb0bad5f2f606a91ecd?source=ESSZ0SSPR00facsEM&wtExtndSource=20230929161853_AT%26T+Community+Forums__COMMUNITY_11450129781

Everything has been explained here.

Hi @marshray48  the article that you've mentioned :https://forums.att.com/conversations/att-internet-features/how-to-restart-and-factory-reset-your-gateway/5defcdb0bad5f2f606a91ecd?source=ESSZ0SSPR00facsEM&wtExtndSource=20230929161853_AT%26T+Community+Forums__COMMUNITY_11450129781 

Can you please mention what steps worked for you? I followed the whole article just like as mentioned but I'm unable to sort out my problem, and it's still there?

A flashing green light on your BGW320 router typically indicates that the device is attempting to establish a connection but is unable to complete the process. Here are some steps you can take to troubleshoot the issue:

1. Check Connections:

   • Ensure that all cables are securely connected. Double-check the power cord, the SFP cable, and any other connections to the fiber outlet.
   • Make sure the fiber cable is properly inserted into the wall outlet and the SFP port on the router.

2. Verify Fiber Signal:

   • Ensure there are no physical damages to the fiber cable.
   • If possible, try connecting another known working device to the fiber outlet to confirm there is a signal.

3. Restart the Router:

   • Unplug the router from the power source.
   • Wait for about 30 seconds.
   • Plug it back in and allow the router to go through the boot-up process.

4. Factory Reset:

   • Locate the reset button on the router.
   • Press and hold the reset button for about 10 seconds until the router starts to reboot.
   • This will reset the router to its default factory settings, so you will need to reconfigure any custom settings.

5. Account and Activation Issues:

   • Confirm that your service has been fully activated by your Internet Service Provider (ISP). Sometimes the activation process might take some time to complete on their end.
   • Ensure that your account is in good standing and there are no pending issues.

6. ISP Support:

   • Contact your ISP's technical support. There could be an issue on their end that requires attention.
   • Provide them with details of the problem, and they may be able to send a technician to inspect the fiber connection or provide a replacement router if necessary.

7. Firmware Updates:

   • Sometimes, routers require firmware updates to function properly. Check with your ISP if the router needs a firmware update and how to perform it if it hasn't been done automatically. Please Check your Kuwait Civil ID Status Visiting official website.