Contributor
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1 Message
Giga Power Service Oversubscribed, Roswell, GA
AT&T Gigapower Internet Service in Roswell, GA has significant latency & service degradation each day during the hours of 6PM ET & 11:30 PM ET.
This needs to be addressed by your Central Office/Network Operations Center.
2018-02-28_0600 PM
7 37 ms 34 ms 34 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
8 35 ms 41 ms 37 ms ae-12.a02.dllstx09.us.bb.gin.ntt.net [129.250.194.173]
9 38 ms 36 ms 34 ms ae-4.r11.dllstx09.us.bb.gin.ntt.net [129.250.4.233]
10 35 ms 61 ms 44 ms ae-1.a00.dllstx04.us.bb.gin.ntt.net [129.250.4.202]
11 70 ms 66 ms 69 ms ae-0.att.dllstx04.us.bb.gin.ntt.net [129.250.8.238]
12 70 ms 56 ms 51 ms cr2.dlstx.ip.att.net [12.123.16.78]
13 74 ms 76 ms 84 ms cr1.attga.ip.att.net [12.122.2.109]
14 94 ms 86 ms 76 ms 12.122.141.213
15 * * * Request timed out.
16 90 ms 81 ms 69 ms 76.201.208.132
17 * * * Request timed out.
18 362 ms 399 ms 199 ms 107.212.169.25
19 74 ms 76 ms 74 ms 45-26-158-255.lightspeed.tukrga.sbcglobal.net [45.26.158.255]
20 76 ms 74 ms 84 ms ***destination replaced/hidden for privacy reasons***
Trace complete.
2018-02-28_0800 PM
Tracing route to ***destination replaced/hidden for privacy reasons***
over a maximum of 30 hops:
7 37 ms 51 ms 53 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
8 61 ms 34 ms 35 ms ae-12.a02.dllstx09.us.bb.gin.ntt.net [129.250.194.173]
9 45 ms 52 ms 39 ms ae-4.r11.dllstx09.us.bb.gin.ntt.net [129.250.4.233]
10 44 ms 39 ms 37 ms ae-1.a00.dllstx04.us.bb.gin.ntt.net [129.250.4.202]
11 152 ms 149 ms 154 ms ae-0.att.dllstx04.us.bb.gin.ntt.net [129.250.8.238]
12 166 ms 169 ms 174 ms cr2.dlstx.ip.att.net [12.123.16.78]
13 166 ms 156 ms 184 ms cr1.attga.ip.att.net [12.122.2.109]
14 159 ms 174 ms 159 ms 12.122.141.213
15 * * * Request timed out.
16 151 ms 159 ms 152 ms 76.201.208.132
17 * * * Request timed out.
18 149 ms 151 ms 152 ms 107.212.169.25
19 176 ms 157 ms 172 ms 45-26-158-255.lightspeed.tukrga.sbcglobal.net [45.26.158.255]
20 184 ms 167 ms 165 ms ***destination replaced/hidden for privacy reasons***
Trace complete.
robhedrick
Teacher
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16 Messages
6 years ago
The Private Message sent back on this problem was an example of the worst customer service possible.
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robhedrick
Teacher
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16 Messages
6 years ago
We'd (the original poster and myself) be happy to provide the original logs to a qualified network engineer if AT&T wants to try and provide real support to fix their infrastructure issues.
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