1 Message
Horrible speeds with ATT Fiber, nothing has helped. Any advice?
My wife and I moved into a rental home about 6 months ago and signed up for ATT Fiber. It had been mostly great until recently. We had a prolonged outage a couple weeks ago in our area that affected about 2,000 people, and things have been a little spotty since it was fixed.... sometimes fine, sometimes very slow and unusable like now.
My gateway is on the other side of our house (1600 sq feet) from my computer. We got a wi-fi extender (TP Link RE600X) after we moved in and that was working fine until recently... these speeds below are from last night, and they're bad.
None of our equipment has changed location since we moved but these problems are recent.
I'm also confused why it says my 300 plan includes speeds up to 100/100, that is not what I understood it to be.
We've restarted our gateway several times, as well as our wi-fi extender. None of that stuff worked.
We called and are being sent a new gateway but I doubt that solves the problem. People in my area who were affected by that outrage have continued to report service issues on Facebook, and several have said new gateways didn't help.
Any advice?
dave006
Scholar
•
4.2K Messages
1 month ago
The Smart Home Manager (SHM) app tests indicates you appear to have an issue with Wi-Fi speeds within your house. What happens when you run this test in the same room as the AT&T Gateway?
What AT&T Gateway do you currently have? Examples: BGW320, BGW210, Other.
There may be an issue with your wi-fi extender (TP Link RE600X) connecting to your AT&T Gateway after the extended power outage. You hunch that a replacement AT&T Gateway is unlikely to fix anything at this point.
What Wi-Fi device are you using for this test? We need to determine what your Wi-Fi link speed and what type of connection you are getting on your device(s).
Dave
0
0
RhodesMan
ACE - Guru
•
994 Messages
1 month ago
Also, have you tried connecting you computer via ethernet directly to the gateway and then testing the speeds?
That's the only real way to see if you're getting what you're paying for.
If that checks out then it's probably a wifi problem.
2.4 vs 5Ghz? What channel? How close are your neighbors and what wifi channels are they using?
How many other SSID's come up?
0
0