2 Messages
how can they close a ticket when there is still an outage?
Fiber optic went down at like noon here, called before 1pm to report the outage.
Was told it affected 8 people and would be fixed by 10pm.
I check the outages later in the day and online says no outages in my area but it's still out and the history shows:
Most recent outage:
06/24/2024 at 4:42 PM
Outage fixed:
06/24/2024 at 9:40 PM
It is claiming it is fixed when it is before the 9:40 shown AND it is still out!
I see other posts stating they just close tickets but do nothing!
They made me schedule a tech to come out but that it in 2 days and I was told it would be fixed by 10pm today and I fear being charged or run around the whole week and not getting service until after the 4th holiday.
That won't work for me.
There is another company that can hook me up with fiber internet here so if this goes on for days I will have to change to them, what else can I do?
dave006
Scholar
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4.2K Messages
3 days ago
Have you tried power cycling your AT&T Gateway? For some outages the AT&T Gateway will not automatically reconnect.
Dave
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djmartins
2 Messages
3 days ago
Yes I have, the fiber box is showing an error and I have rebooted that too.
Someone was digging with a bobcat near a fiber box and I bet they cut the lines.
Service is still out and I can't even get someone live on the phone now.....
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