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AT&T related help: Troubleshoot your internet



Chris Kirsop's profile

1 Message

Sunday, June 2nd, 2024 10:34 PM

Internet service is down.

Internet has been down intermittently for several days (since 05/23/24). Website shows an outage in my area currently (zip code 35759). Trying to find out when I can expect it to be resolved.

Accepted Solution

Official Solution

Community Support

 • 

232.9K Messages

29 days ago

Thanks for reaching us @Chris Kirsop.

We understand your concern about the outage in your area. Let's get the assistance you require.

After reviewing the outage information, we discovered that there is still an ongoing outage at your zip code. We recommend that you use the service outage information to get updates on the outage. It's important to remember that our teams don't have a timeline for when the outage will be fixed. Our technicians, on the other hand, are working hard to resolve the issue as soon as possible.

You can also use our Troubleshoot and resolve tool, which allows you to sign in for faster troubleshooting, diagnostics, and real-time updates on issues in your area.

We hope the above information is helpful. Feel free to contact us for further queries!

Thank you.
David, AT&T Community Specialist.

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