My wifi network is asking me to sign in to complete registration

We'd be happy to help you with your Wi-Fi registration, @Diana_V.

We recommend that you follow these steps to Reboot your Gateway:

1. Unplug the power cord from the back of your gateway or modem. If you have: 
   • An internal battery backup, remove it
   • DSL, unplug the phone cord from your modem or gateway
2. Wait 20 seconds.
3. Put the internal battery back in if you have one. 
4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

If the problem still presist, you can try to do a factory reset which will delete all your custom settings:

1. Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
2. Wait until the gateway restarts and all the status lights are lit. 
3. See if the Broadband or Service status lights are solid green. If so, the reset worked.

Please reach back out, and let us know if this helps.

Latoya, AT&T Community Specialist

Issue persists after factory reset. Additional information: All devices that are able to connect and maintain connect show up as No Internet when connected to the network but I am able to access the internet through them.

Hi there, @Diana_V we would be happy to take a closer look into your internet connection concerns.

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

We are looking forward to working with you to get this resolved.

Latoya, AT&T Community Specialist

I am having the same issue on my account.  How did you resolve this?

These forums are so useless AT&T does nothing to help 

There might be an issue with registration data syncing over to RG, please go to att.net/uverse  to complete registration one more time thru this site. Use Billing account number and 4 digit passcode, Once you agreed to Terms of Service on the Registration page that registration should sync over to RG(Residential Gateway) if you still get that registration prompt you will have to call tech care at 1-800-288-2020 open 24/7 they will have to manually sync registration details to your RG. Thanks.

Same issue. There is no “done” option when it says “you’re all set”.  You can only cancel or leave the page, neither which complete the registration process. AT&T employees have no clue how to fix this.  No amount of rebooting helps. Just cancel the service and find a company that appreciates their customers.

call tech support they'll rectify it in a jiffy

@hinichijlg 

Having a technical issue with the registration has nothing to do with appreciating customers or not. I would give AT&T a call again to give tech support the opportunity to get this solved.

If you would like guidance on this issue from other customers, or whatever other concerns you have with their "appreciation", please start a fresh thread specific to your situation.