5 Messages
Roku 4K tv with intermittent "pixelating"
I am not adept at WiFi terms or understanding High def/4K. I bought a Roku 4K HDR QLED television and had ATT gateway BGW320-500 installed. My picture is not clear. I can watch tv but every few seconds it gets a flash of color around the edges of whatever is on screen (ie. people get a flash of a colorful outline on them). Help me figure this out and use this equipment together.
dave006
Scholar
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4.2K Messages
16 days ago
First we need a few details about your Wi-Fi layout.
Where is your BGW320 located in relation to where your Roku TV is located? Is your BGW320 located on a flat level surface at least 36 inches above the floor and not right next to electronic devices.
Dave
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janicefisher0525
5 Messages
15 days ago
It is behind the tv on the same shelf. Yes to the rest of the questions.
(edited)
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JefferMC
ACE - Expert
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36K Messages
15 days ago
If it's that close, could you run an Ethernet cable from the TV to a yellow LAN port on the BGW320?
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gr8sho
ACE - Professor
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5.7K Messages
15 days ago
Without question a wired connection is the way to go.
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janicefisher0525
5 Messages
15 days ago
Ethernet cable is connected from box to tv.
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JefferMC
ACE - Expert
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36K Messages
15 days ago
What App/Service are you watching on your Roku TV?
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janicefisher0525
5 Messages
11 days ago
All of the apps I have tried have this problem.
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JefferMC
ACE - Expert
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36K Messages
11 days ago
Try a service that allows you to download the movie and see if the downloaded movie does the same thing.
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janicefisher0525
5 Messages
11 days ago
I will try.
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