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Slow speeds from gateway to devices
Over the past ~2 weeks, my ethernet and wifi speeds have tanked. I have had the ATT Fiber 1000 Mbps plan for about three months and have been consistently been getting high download and upload speeds with ethernet speeds typically around 800-900 Mbps. For the last week and half to two week, my device download speeds have been ranging from 1-20 Mbps on both Ethernet and Wifi. Meanwhile, the gateway speed ranges from 950-1277 Mbps. ATT sent me a new BGW320-500 gateway to replace my original BGW320-500 gateway but the problem persists. Currently, the only device connected is my desktop PC connected via ethernet. Webpages can take anywhere from 3-30 seconds to load and streams consistently buffer with only one device connected. Does anyone know any potential fixes or issues that cause this?
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @bmcqueen! We completely understand your concern regarding your slow internet speeds for the past week, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Rob, AT&T Community Specialist.
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