Contributor
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3 Messages
Slow Wifi speeds, but fast ethernet speeds
I recently signed up for 1gig fiber and have disabled the wireless on the AT&T modem/router, and am using my own Linksys ac5400 router. I setup passthrough on the BGW210-700 modem/router for the Linksys router, and set the Linksys router up as a bridge. I am getting 800/800 when connected via LAN on the Linksys router, however, when I am connected via wifi, I am only getting 150/80 speeds. I am connected to the router at 866.7Mbps, so I should be getting speeds a lot quicker than that. I used to be with Comcast, and I used to get a consistent 170Mbps download (on a 150Mbps plan), so I know I can download quicker than that.
Does anyone have any ideas on what could be causing the slower wifi speeds?
Thanks
ATTHelp
Community Support
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232.9K Messages
6 years ago
Good morning @ppyx87, let’s get you the speeds you need!
We have a forums post which provides more information on factors that can affect Wi-Fi speeds and troubleshooting steps which may solve them.
Please let us know if the information helps.
Mihai AT&T Community Specialist
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ppyx87
Contributor
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3 Messages
6 years ago
Thanks for the link, but nothing in there helped. I have a computer that can handle the faster wireless speeds (I have gotten 400Mbps on this laptop before), and I am connected to the correct (5Ghz) network, so those should not be issues.
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ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @ppyx87
To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist
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