The new gateway mirrored my wifi settings but most of my devices wont connect.

Hello @pchoustontx, Thanks for reaching out to us! Let's work on a fix and find out what's causing this!

We recommend resetting your router by doing the following:

1. Sign in to Smart Home Manager and select Network.
2. Scroll to and select Home Network Hardware.
3. Select Wi-Fi Gateway and then Restart.
4. Select RESTART again.
   
   Please feel free to try the below steps as well.

• Hide the Network Name from the outside world.
• Change the 5Ghz channel from "auto" to channel 36 to test.
• Change the channel width to 40Mhz for 5Ghz.
  
  Also, Check if your devices are compatible with the new gateway. You can find a list of compatible devices on the AT&T Wi-Fi gateways or Modems  page.
  
  We hope this information is helpful and thanks for reaching out to AT&T Community Forums!
  Leon, AT&T Community Forum Specialist

This step has been attempted multiple times without success.

There appears to be an issue with the BGW320 when connecting to specific devices.

Engineers identified these issues in 2021 through similar posts, but no action was taken, leading to frustration for users who eventually left ATT after waiting for years for a resolution.

I'm inquiring about possible solutions. What can be done, either on your end or mine, to establish connections with these devices?

Considering the devices are less than 2 years old and the total investment exceeds $3000.00, rendering them ineffective is unacceptable.

Resolving this issue is crucial, and increased awareness is needed to prompt a firmware update.

The only alternate I have is to switch service and I have been a lifelong customer. 

What can you do to fix this?

Hello @pchoustontx, 

Thank you for reaching out to us! Let's find out what's causing this and get the help you need!

Due to the nature of your concern we would like to take the conversation into private message and help you out further. Please look for a chat notification in the top right corner next to the bell icon!

Looking forward to hearing from you!

Leon, AT&T Community Forum Specialist

Hello, I have done this already on numerous days. I spent 4 hours yesterday and about 2-3 hours before that.

Trust me on this, your reps DID EVERYTHING you could do.

I just don't understand how the bgw210 connected all the devices without any issues but when I upgraded to the bgw320, mirroring the wifi and restoring factory defaults to the gateway and reconecting, i get the issue of the devices not connecting.

What is it about those gateways that are causing so many issues with so many people?

Can you fix it?

It's frustrating to experience connectivity issues with specific devices on a new gateway. Here are some troubleshooting steps you can follow to address the problems with your Bose 500 speakers and Blink gen 3 outdoor cameras on the BGW320:

1. Separate SSIDs for 2.4GHz and 5GHz: Ensure that the 2.4GHz and 5GHz bands have separate SSIDs. This helps in avoiding potential conflicts. If your devices specifically require the 2.4GHz band, connect them to the corresponding network.

2. Update Firmware: Check if there are any firmware updates available for your devices, especially the Bose 500 speakers and Blink gen 3 outdoor cameras. Manufacturers often release updates to improve compatibility and performance.

3. Reset Devices: For each problematic device, try performing a factory reset and then attempt to reconnect them to the Wi-Fi network. Refer to the respective user manuals for instructions on how to reset the Bose speakers and Blink cameras.

4. Wi-Fi Channel Interference: Check for interference from other Wi-Fi networks in your vicinity. Use a Wi-Fi analyzer tool to identify the least congested channels and set your BGW320 to use those channels.

5. Security Settings: Ensure that your BGW320's security settings, such as encryption type and password, are compatible with the devices. Some older devices may have limitations in connecting to modern security protocols.

6. Contact Device Support: Reach out to the customer support of Bose and Blink for specific troubleshooting related to their devices. They may provide device-specific solutions or firmware updates to address compatibility issues,

7. MAC Filtering: Check if there are MAC filtering settings on your BGW320. If enabled, make sure to add the MAC addresses of your Bose speakers and Blink cameras to the allowed list.

8. Network Isolation: Verify that there are no network isolation or guest network settings that might prevent certain devices from connecting.

If the issue persists after trying these steps, consider consulting with the technical support teams of Bose and Blink. They may have specific insights into common issues and solutions for their respective devices.

Best of luck in resolving the connectivity problems.

Are the devices that won’t connect trying to connect to the correct WiFi network? Each gateway has a different network name and password. Rename the WiFi networks. Point all your WiFi devices to the new name. Or change the gateway network name to the network your devices are pointed to. 

Yes all these steps have been tried. 

The 2.4ghz is a seperate name and password from the main.

I have even tested resetting the gateway and my wifi name and passwords, still no resolution.

The devices are fairly new from 2021-2022 and are wifi 6 capable and backwards compatable to ipv4 

I have tried turning off ipv4 and restarted everything and even that did not resolve the issue.
I then tested the products connected to a neighbors wifi and had no issues at all.

This happens to be the second bgw320 and I do believe they are issuing us subpar, refurbed items that are simply, broke.

If all your other Wi-Fi devices connect to the gateway WiFi bands, start looking at your Bose speakers and blink cameras the problem. Forget the network setting for those devices and add them to the new gateway network. Another option is turn off the 5.0 radio and see if they connect to the 2.4 radio. 

Search Google for Att conflicts with Bose and Blink. There could be workarounds to try. 

Did you try connecting your 2.4GHz devices to the Guest Network? Don't bother with the primary network. You should also rename the Guest Network to something else and assign it it's own password.