Voyager
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3 Messages
Address verification
Hello,
I just closed on a home (new construction) and trying to sign up for Uverse. However, when I put my address in it says no internet is available. My subdivision is an AT&T community where no other provider (i.e. Xfinity) is offered. The entire subdivision is pre-wired for AT&T fiber from what the builder told me. Neighbors directly across the street and all around have service.
I tried submitting an address check online and the response said nothing was available. Also, I tried AT&T Live chat, but they couldn't help either.
Based on what I've read, I think a tech needs to go to my house, validate my address and then some database needs to be updated.
I would appreciate any help. thanks!
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @gpburdell,
To answer your request, allow me to invite you to private message. It is located in the Forum's Inbox found to the upper right- hand corner of this web page to gather more information. We take your account specific information seriously and want to take all precautions to keep it safe.
Thank you for your assistance. I look forward to hearing from you in private message.
Georgia, AT&T Community Specialist
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