New Member
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10 Messages
Advanced active armor still not loading after 1 year
I have been paying $7 a month for the advanced security and parental controls and yes I have the right type of router device as specified for this service and still it just says “activating” in my Home app- I have never been able to use this feature. I called every weekend for a couple months to get it fixed and user IDs and reinstalling and they were like the product is loaded in the system properly yet and we don’t know when it will work.
so a year later? Still no parental controls and still cannot activate the extra feature I am paying for - I have teenagers and this was misleading when I signed up that I would have some control over our network. Are there any (Edited per community guidelines) complaints yet or filing to the FTC. Because I’m about to that point. ATT are you going to fix it?
ATTHelp
Community Support
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232.9K Messages
9 months ago
Hello @Dandylion23,
Thank you for reaching out to us! We understand that you are facing problem in loading Active Armor, and we're happy to assist you with your concern.
We appreciate you letting us know what you've already done to troubleshoot the issue. The Active Armor app has its own troubleshooting page that includes options like clearing the app cache or force stopping the app you can use to troubleshoot this error.
Based on the error message that you're getting, we recommend you go through the steps to set up Active Armor and double-check the level of service you select:
If you have the Call Protect app installed, try uninstalling that as well, as it's been discontinued.
Let us know if this helps or if you have more questions about this.
Thank you for contacting AT&T Community Forum.
Irene, AT&T Community Forum's Specialist.
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Dandylion23
New Member
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10 Messages
9 months ago
This is for my fiber internet - not mobile.
the security for my fiber internet that I am paying $7 a month for nothing
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ATTHelp
Community Support
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232.9K Messages
9 months ago
Hi @Dandylion23, thank you for contacting AT&T Community Forums.
We're here for you, we completely understand your situation. We at AT&T want the best for our customers. Please meet us in a DM and let's get this sorted for you. We have already initiated a DM for you.
We look forward to speaking with you!
Thank you for reaching out to our AT&T Community.
-Sia, AT&T Community Specialist.
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Dandylion23
New Member
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10 Messages
8 months ago
Ok I don’t have time for bull, it’s been a year a filed a complaint to the FCC and got a call “from the presidents office” and when I returned the call no one picks up or returns the call.
guess I’m filing another complaint
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