AT&T DID NOT DELIVERY ON PROMISED REWARD CARD

I signed up for AT&T internet promotion promising a $150 AT&T Visa Reward card in April 2022.

I claimed the reward on 04/23/22. The card was pending to be approved by AT&T since then.

I never received the card and have never seen the card approved.

I then reached out to AT&T to which the representative stated

" We do apologize that this reward was never shipped or received, however the timeframe given to us systematically to assist with the Reward has passed.

Systematically, we are unable to further assist. "

I believe this is incorrect and I should still be able to receive my card as I claims it in a timely manner.

What should I do? Cancel with AT&T and go back to spectrum?

What other way is there to get my card?

It seems AT&T does not want to help.

Responses

ATTHelp

Community Support

•

232.9K Messages

1 year ago

Hey @cynthiaiscasey30. We understand your frustration, and that's not the experience we want you to have. We'd be happy to help with checking the status of your rewards card.

In order for us to take a closer look into your rewards card, we'll need to meet in a DM. We'll then authenticate your account in private, so we're able to check the status of the rewards card. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you.

Robert, AT&T Community Specialist

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