AT&T fiber not given 200$ reward as promised

Hello @Anjani, thank you for reaching out to us, we'd be glad to guide you to the right direction.

The first steps are to make sure that you have claimed all the rewards. You can do so by going to our AT&T Reward Center Portal. 

On the left side of the page, there is blue button for your to "Access your Rewards." Click there and you get a popup. On the right side of the popup there is a place for you to enter your account number and zip code. Then click the "Access your Rewards" button below. 

Make sure that all rewards in the tabs have been claimed. 

If there is only one tab, and it has already been claimed, then you can give our Rewards Center a call. You can contact our Rewards Center by dialing 800-288-9983. They are available between the hours of 9am to 6pm (CST) Monday-Friday. 

For further assistance, we are always here to help!

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist.

Yes, spoke to reward center supervisor and customer care multiple times and been told the 200$ VISA not seen in their system.

I told them the whole story and agent  rep promise of online coupon match.

I have been advised they can’t do anything unless it’s visible in their reward system.

Finally, decided to bring it here if you can help in getting this reach to right authority to get my reward.

Hi @Anjani, thank you for the information. We got you, and we're here to help!

Usually your reward will appear on the Reward Center within 6 weeks of active service (or other applicable time period).  Our Rewards Center is the dedicated team for any queries regards to Rewards. Hence, we advise getting in touch with our team for any updates. 

To redeem your reward, you must claim it within 75 days from the date on your notification and keep your service active.

Please feel free to reach out to us for any assistance.

JasmineS, AT&T Community Forum Specialist

I'm not sure if above was a bot auto-response as I have mentioned earlier reward center can't see reward entered in system and can't be of any help.

I have given the rep email id . Is it possible for you to check with agent/supevisor if reward indeed approved/entered in reward system ?

Hi @Anjani, we understand how it makes you feel, and we're here to shed some light.

We request you to wait until the reward points are added to your account.

To get information about your reward please check your AT&T reward status:

1. Go to the AT&T Reward Center.
2. Fill out the form.
3. Follow the prompts to get details about your rewards.

Only Rewards Center can help you with any queries regards to Rewards. Please contact our team for any updates.

Please feel free to reach out to us for any assistance

JasmineS, AT&T Community Forum Specialist