AT&T not honoring sign up deal of $200 rewards card

here's a screenshot of the offer.  there was also an $50 rewards card for using ACTNOW promo code, bringing the total to $200

I was able to chat with the rewards people on the rewards website and they manually submitted the reward. This just happened a couple of days ago so I have not been able to verify they actully submitted it. 

Let's get the help you need @a_t_t_issues.

You can Find and claim your AT&T reward by visiting our AT&T Reward Center home page. There is the option to search by claim number or by entering your account number and zip code.

• Within 6 weeks of activating and maintaining your service, you will receive notification via email or letter with instructions on how to redeem your reward.
• Once you’ve claimed your reward, met the service requirement, if any on your offer and your active service has been confirmed, most customers receive their reward within three weeks. This may be up to nine weeks from your installation / activation date. You can obtain a real-time status for your rewards at the AT&T Reward Center.
• Visit our AT&T Rewards FAQ for common questions in regard to your rewards card. 

Reward expiration dates vary by promotion, so please take note of the claim by date shown on your reward notification email or letter and on the reward tracker for your reward. In general, you will have a minimum of 30 days to claim your reward from the time you receive notification. For reward-related questions, please call of Rewards Support team at 800-288-9983 9 a.m. to 6 p.m. (CST), Monday through Friday.

Also, contact AT&T Reward Center 877.258.1427 for more details.

Let us know if you need anything else! Thank you for choosing AT&T.

AshR, AT&T Community Forum Specialist.

I have been on multiple calls with customer service and rewards center.  if anyone has actually gotten ATT to honor the promotion, I'd love to hear it.

otherwise, there seems to be some law around false advertising to be investigated....

Good luck. I'm having the same issue. Someone from the presidet's office is now telling me that the promotion I saw was nonexistent.

We really want to get this resolved for you, give us a chance to help get this taken care of @a_t_t_issues!


Based upon the nature of your request, we will need to move this conversation into a DM. Please be on the lookout for a chat notification in the upper right-hand portion of the page.


We look forward to speaking with you.


AshR, AT&T Community Forum Specialist.