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Can't Get an Answer Regarding Availability
Two or three months ago, ATT wired all the units in my apartment complex for fiber. After they installed it and came back again to check line quality, I assumed I was good to go. But, the ATT website sill says it isn't available at my address. The apartment said to contact ATT regarding when it would be available. However, when I called customer service, they could not find anything that indicated when it will be available. I even tried the chat online route and also didn't get an answer and was told to call and talk to a customers rep. Typical frustration when dealing with customer service. Anyway, don't know where to go from here regarding getting a status of fiber availability at my location. Wanting to get off my current internet provider asap.
Constructive
Former Employee
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32.9K Messages
10 months ago
AT&T doesn’t provide future service dates to customers or front line employees or customer service
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my thoughts
Former Employee
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22.5K Messages
10 months ago
Can anyone in the apartment currently ordered service, just not your address? If yes, then need to call for an address validation case to be opened.
If no, none yet able to order the service is not green for go yet… could be any number of things for the delay… all addresses will go life for ordering at the same time. If your building was one of the first waiting for the other buildings… example 40 building at 16 units each for total 640 units would take months to wire all the buildings. In our garage area that is the work of (2) core techs that wires both new construction and existing upgrades. Working in attics, basements, needing access to every unit for wiring before anybody can order
edit,.. you should need to reach out to ATT, the apartment complex has an agent assigned to them. The agent is a sales manager.
(edited)
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