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1 Message
Customer Service Rep Complaint
How do a file a complaint against a representative that was unprofessional when I called to disconnect my internet service? I recently signed up for internet service but it appears I was a victim of bait and switch. Two people during the sign up and installation process told me the monthly cost excluding taxes would be 60 but it ended up being 80. I called to disconnect and the person in the cancellation department interrogated me as if I didn’t have a right to cancel and questioned whether I reviewed my detail bill. I felt her line of questioning was irrelevant to my request and it was demeaning.
ATTHelp
Community Support
•
232.9K Messages
7 months ago
Hi @emorganhbs, this is not the type of experience we want you to have. Let's get this sorted as soon as possible.
To take a deeper look into your situation, we are requesting you to connect via direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.
Looking forward to connecting with you.
JasmineS, AT&T Community Forum Specialist
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